BECAUSE THERE IS A FUTURE WORTH SEEING | WE CREATED A TECHNICAL SYSTEM | NOW WE DESIGN EYEWEAR WORN WITH CONFIDENCE |BECAUSE THERE IS A FUTURE WORTH SEEING | WE CREATED A TECHNICAL SYSTEM | NOW WE DESIGN EYEWEAR WORN WITH CONFIDENCE |
Data controller: SOLID TREND SL, calle Paseo de Aragó 74, 46120 Alboraya (Valencia), Spain. You can reach us about anything concerning your data through the contact page on this site.This site processes personal data under Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 on Data Protection and the guarantee of digital rights, and Law 34/2002 on information society services and electronic commerce.Use of cookies. The SOLID TREND SL website uses cookies and similar tools. Cookies are files sent to your browser to record your activity and help you navigate. They are linked only to an anonymous user and their device, and do not provide references that would allow personal data to be inferred.Types and purposes. Session cookies expire when you close the browser; persistent cookies are stored in the browser and can be deleted manually. SOLID TREND SL runs site analytics through Google Analytics, which sets analytical cookies to identify visitors anonymously and count how many there are, how that changes over time and which content they read.How to disable them. You can block or delete cookies from your browser settings: in Chrome, Settings › Privacy and security; in Firefox, Settings › Privacy & Security; in Safari, Preferences › Privacy; in Edge, Settings › Cookies and site permissions. Each browser’s help explains the detail. Disabling them may limit some features of the site.Social networks. SOLID TREND SL keeps profiles on Facebook, Instagram and Pinterest, mainly to make its products and services known. By joining our page you consent to our processing of the personal data published on your profile.Within the network we process the public information on your profile, in particular your contact name. This data is used only inside the network itself and is not added to any file of ours.What we do there: access the public information on the profile, publish on your profile the information already published on the SOLID TREND SL page, send individual messages through the network’s channels, and publish page status updates.You can manage your connections at any time, remove content that no longer interests you and restrict who you share with, from each network’s privacy settings. You can also read each network’s own privacy policy: Facebook (facebook.com/privacy/policy), Instagram (help.instagram.com/519522125107875) and Pinterest (policy.pinterest.com/privacy-policy).Comments, links, images or any other content you publish on our page will be seen by other users, so you are the main guardian of your own privacy. SOLID TREND SL is not responsible for content freely published by a user. Images published there are not stored in any file of ours, but they remain on the social network.Promotions. SOLID TREND SL may run contests and promotions open to users who have joined its page, with the rules published at the time. The social network neither sponsors, endorses nor administers our promotions, and is not associated with them.Commercial outreach. If we process your contact details for direct commercial outreach, we will always do so under the requirements of data protection and information society services law.What we process when you buy. To prepare and deliver an order we need your name, your email, your phone number and the billing and shipping addresses, along with anything you add in the order notes. Without those details we cannot fulfil the purchase contract or issue the invoice the law requires.What we process when you write to us. If you contact us through the website form, by email or on WhatsApp, we process what you tell us together with the contact detail you write from, in order to answer you and follow up on your enquiry.Professional access. If you are an optician or a distributor and request professional access, we process the name of the practice, the contact person, the professional email and the country, in order to assess the request and, where appropriate, manage the commercial relationship.Who we share your data with. We work with providers who process data on our behalf and only to deliver their service: Stripe for card payment — your card details never pass through our systems —, Correos for shipping and returns, Google for email and site analytics, Meta for WhatsApp support and the product catalogue, Holded for invoicing, OpenAI for the automated assistance described below, and Axarnet for hosting.Automated assistance. Our assistant Victoria prepares answers to customer enquiries. To do so, the message you send and the context of the conversation are processed through an artificial intelligence provider. This assistance makes no decisions about you with legal effects: it prepares and sends support replies, and a member of the team can step in at any point. If you would rather be helped by a person directly, say so and that is what will happen.Your rights. You may exercise the rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent at any time. On social networks these rights have their own limits: access depends on what the network lets us see, and rectification, erasure or objection can only be handled for information under our control, such as removing a comment from our page or leaving the profile.If you believe your data is not being processed lawfully, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
