INFORMATION PRIOR TO THE CONTRACTUAL PROCESS
This website www.******.com is owned by SOLID TREND SL with CIF B98871494 and fiscal address at AV/ BLASCO IBAÑEZ 91, 1, 46022 VALENCIA.
The General Contracting Conditions regulate the distance selling relationship between SOLID TREND SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data ( LOPD), Law 7/1996, of January 15, on the Regulation of Retail Commerce, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.
SOLID TREND SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any means admissible by law and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones. However, SOLID TREND SL reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.
The purpose of the website is to offer and advertise the sale of all kinds of design and visual health products.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for access to the SOLID TREND SL websites and contracting through them.
To purchase our products, you can go to the corresponding section of our online store.
Once the purchase process is complete, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours from the completion of the order, contact SOLID TREND SL at the customer service telephone number or by email at email@example.com.
All the contents of the web are in Spanish.
The client, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order, to avoid any confusion with the courier agency.
OFFER AND VALIDITY
In the case of a product on sale, the offer price and its validity will always be indicated along with its essential characteristics.
In compliance with current regulations, SOLID TREND SL offers information on all items for sale, their characteristics and prices. However, SOLID TREND SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time by the web will be governed by the General Contract Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
ESSENTIAL CHARACTERISTICS OF THE PRODUCTS
The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. It is identified in the characteristics.
All the products offered on the website enjoy the commercial guarantee regarding manufacturing defects in materials and workmanship for a period of one year (365 days) from the date of purchase. SOLID TREND SL reserves the right to determine manufacturing defects and requires proof of purchase from an authorized ******** distributor to qualify the products as guaranteed. If a product is considered defective, SOLID TREND SL will repair or replace the item at no cost to the customer.
The following forms of proof of purchase are acceptable for purchases made at one of our authorized retailers:
Your order number from *********.com.
Image or scan of the physical receipt with a visible date of purchase and name of the seller.
Image of your bank statement with a prominently visible date of purchase and the name of the retailer.
SOLID TREND SL has an after-sales service. While the guarantee is in force, the client may execute it by contacting the SOLID TREND SL establishment, the after-sales service, by email at contact@********.com or the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number or by email contact@************.com.
If after the client wishes to renew their ****** glasses for new ones because they have suffered wear as a result of aggressive use, whether they have suffered an accident or not, the client can apply to the Recycling Program. You must download and complete the following document, and include it in the package in which you will send us the glasses, preferably in their original packaging, or one with similar characteristics to guarantee their protection during the shipment chosen by the customer. The client can send us the product through the courier agency that he decides.
Once the product with which you wish to apply to the Recycling Program has been received, we will verify that the product corresponds to one of our designs, and a 50% voucher will be sent to you via email to purchase new glasses atwww.********.com
***** will try to recondition the product and donate it to groups in need in the next SUMANDO* campaign. If they are not in good condition, the glasses will be disassembled in parts and recycled.
All products indicate the sale price in Euros and include Value Added Tax (VAT).
If any other tax were applicable, it would be so indicated.
SOLID TREND SL only makes shipments in Spain (excluding the Canary Islands, Ceuta and Melilla), Germany, Austria, Belgium, France, Italy, Luxembourg, the Netherlands, Portugal and the United Kingdom, charging an amount of 9 Euros for shipping costs. with the exception of shipments in the territory of the Iberian Peninsula, which will have a cost of 5..
Shipping costs include transport, insurance and customs clearance at origin. For deliveries to countries outside the European Union, customs charges at destination and other taxes (tariffs) are not included; It will be the recipient who will have to pay them in cash in order to receive the merchandise.
The recipient will be responsible for all import costs and taxes generated at the customs office of destination, whether the merchandise is delivered to him or not.
An attempt will be made to send the order in the shortest possible time, but the recipient must take into account the provisions of the country of destination for the importation of the requested items, since SOLID TREND SL has no responsibility for them. Neither will SOLID TREND SL be attributable to the effects produced by strikes, armed conflicts or other circumstances beyond its control.
SOLID TREND SL will not be responsible for delays in customs clearance or if local authorities decide to confiscate any item contained in a shipment.
Once the Shipping Confirmation has been sent, the Product will be delivered to the address indicated by the user when placing the Order within approximately one to seven (1-7) working days from when they leave the SOLID TREND SL warehouse. .
SOLID TREND SL does not assume any responsibility when the delivery of the Product does not take place as a result of the data provided by the User being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned to such effect, such as the absence of the User or the retention of the Product in Customs.
Delivery times are approximate, although SOLID TREND SL tries to comply with them.
FORMS OF PAYMENT AND EXECUTION OF THE ORDER
The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:
- VISA, VISA or MASTERCARD CREDIT or DEBIT card
All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.
Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any SOLID TREND SL server.
When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees regarding the security of the transaction.
This form of payment is valid only on the web.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the supplier and the holder will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly required the cancellation of the corresponding charge, it will remain obligated before SOLID TREND SL to the compensation of the damages caused as a consequence of said annulment.
It allows you to send payments on the Internet safely and comfortably. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information on Paypal. http://www.paypal.com.
SOLID TREND SL undertakes to deliver the order in a maximum of 30 days, starting from the day following the order.
The availability of the products offered by SOLID TREND SL may vary depending on customer demand. Despite the fact that SOLID TREND SL updates the stock periodically, the product requested by the client could be out of stock at that moment. In the event of non-execution due to unavailability, SOLID TREND SL will notify the client by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. SOLID TREND SL may give the double option of: supplying the customer without a price increase, a product with similar characteristics or of superior quality, or except for justified and demonstrable reasons by SOLID TREND SL within this same period, paying the amounts paid for the order. canceled. In the event that SOLID TREND SL does not make this payment within the indicated period, the buyer may claim that double the amount owed be paid, without prejudice to their right to be compensated.
RIGHT OF WITHDRAWAL, RETURNS AND CLAIMS
The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.
The exercise of the right of withdrawal must be made by means of notification by telephone to 657 236 496, by email contact@*********.com, by sending your letter to our postal address AV/ BLASCO IBAÑEZ 91, 1ª 46022 VALENCIA, or through the withdrawal form.
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.
SOLID TREND SL will be in charge of collecting the product.
SOLID TREND SL will be responsible for the costs of the return.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is duly protected and sealed. Once received, we will check their status. As soon as we verify that both the item(s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid for the products purchased. In no case will the amount paid for "Shipping" be refunded.
In case of unjustified delay on the part of SOLID TREND SL, regarding the return of the sums paid, the client may claim double the sums paid, without prejudice to the right to be compensated for the damages suffered in excess of said amount.
RETURN OF THE PRODUCT WITH FACTORY DEFECT
In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing SOLID TREND SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
SOLID TREND SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.
If the customer wishes to file a claim, the establishment of SOLID TREND SL is located at AV/ BLASCO IBAÑEZ 91, 1ª 46022 VALENCIA or via email contact@************.com.
Likewise, SOLID TREND SL reserves the right to present civil or criminal actions that it deems appropriate for the improper use of its website and contents or for breach of these conditions.
The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. SOLID TREND SL is domiciled in VALENCIA, Spain.